FAQ

What is the delivery time of my order?

Netherlands and Belgium : 1-2 business days

Other EU countries : 4-7 business days

Rest of the world: 5-12 business days

 

How to contact us?

Send us an email to info@premiumheritageboots.com and we will respons within 24 hours.


What are the shipping costs?

We ship worldwide for free. You don't have to pay shipping coasts.


What happens to my order if I am not at home at the time of delivery?

Should delivery not be possible at the first attempt? Then we make another attempt on the following day. If you are not at home, we will try to deliver the package to your neighbours. If that doesn't work either, don't worry: you can pick up your package at the nearest post office. The forwarder naturally informs you about the location of the post office.

Is something still wrong? Then contact us directly, via info@premiumheritageboots.com. Thanks to fast communication, together with the forwarder, we can resolve any problems as quickly as possible.

 

I have not received a confirmation email, has my order been received correctly?

After placing your order, you will receive an order confirmation by email within a few moments. If it does not arrive within 30 minutes, first check your spam box. If you also cannot find the order confirmation here, please contact us via info@premiumheritageboots.com.Then we immediately go after it.



How can I pay for my order?

Premiumheritageboots.com uses the following payment options with our payment provider Mollie:

Klarna Afterpay

If you are approved by Klarna you can choose to pay afterwards. This is outside our own payment provider. We have no influence on Klarna's approval.

 

iDeal + Bancontact + Sofort

With this payment method, payment is processed immediately during the ordering process. Payment takes place in a secure and trusted payment environment with your own bank. The only thing you need for this is access to internet banking! This payment method is the simplest and most customer-friendly. Note: iDeal is only possible for payments with a Dutch bank.

PayPal

This is a secure online payment service. With PayPal, you can arrange transactions online without communicating your financial information. Also, you can make purchases with just your email address and PayPal password. So you have to create a PayPal account here.

Mastercard, VISA, and American Express

Credit card companies cover online payments and are, therefore, seen as a very secure payment method. As an additional check, you must enter your unique CVC code. You can find this three-digit code on the back of your credit card. In connection with fraud from abroad, our payment provider checks the IP address of the credit card holder with the IP address with which the order is placed. These two must, therefore, match.



I have received my order, but I am not satisfied. I want my money back. What should I do?

From the moment the order is delivered, you have a 14-day money-back guarantee. On the return form, you can indicate that the purchase amount must be credited. You will receive a confirmation as soon as we have received the package back and the administration has processed your order. Your purchase amount will then be refunded within 7-14 days to the account with which you have paid. You can download our return form on the website below at 'Exchange and return.'


I have a complain about the order that I have received. What should I do?

If you have a complain or have received an article with damage, please contact us via info@premiumheritageboots.com. You will then receive all the information to find a suitable solution as quickly as possible free of charge.



I have received the wrong item. What should I do?

Have you received an item that you have not ordered? Then, before you return, contact us via info@premiumheritageboots.com. You will then receive all the information to find a suitable solution as quickly as possible free of charge.



How long does a refund take?

An outstanding amount is always credited within the legal period of 14 working days. Of course, we try to credit the amount as quickly as possible, but the exact period varies due to busy periods. Please contact customer service via info@premiumheritageboots.com.for more information about the status of the settlement.



An item is not available in my size. Can you order it again?

That differs per item. Send an email to info@premiumheritageboots.com.with the name of the article, article code, and your size, and then we will check whether the desired article can be ordered!



I have forgotten my login name/password. What should I do?

Your login name is always your email address. If you no longer know which email address you used, you can contact customer service via info@premiumheritageboots.com.They can then find out under which email address your account has been created. If you do not remember your password, you can quickly request it. In the login screen, choose ‘Forgot your password? Click here. "We will then send a new password to your email address. You can change this password yourself.

 

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